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Lapland Lake Policies
Explore our lodging and privacy policies.
General Lodging Polices
Pets are not permitted, excluding service animals. Bringing a pet inside your tupa in violation of this policy will result in a $250 cleaning fee.
Lapland Lake is a non-smoking facility; smoking is prohibited inside all buildings. We thank you for your cooperation. Smoking inside your tupa will result in a $250 cleaning fee.
Check in time: If your tupa was not rented the night prior, in most instances you will be able to settle in as early as 11am. When tupas are changing over from guest to guest, we endeavor to have cleaning completed by 4:00pm. However, during exceedingly active lodging periods, tupas may be prepared somewhat later.
Check-out time is 11:00am, but guests are welcome to enjoy our public facilities until 4:30pm on day of departure. A public shower with changing room is available. Depending on our rental and staffing schedules, a 4:00pm late checkout option may be available for a nominal fee of $25/adult and $10/child ages 6-17. Please confirm availability with a member of our reservations staff.
8% sales tax applies. No other hotel taxes or resort fees are imposed, and Lapland Lake is a non-tipping resort.
Tupas are fully equipped, including linens: sheets, pillowcases, bath towels and blankets. Tupas are cleaned thoroughly after each use (there is no daily maid service).
Guests at Lapland delight in quality time spent with one another. There is no cell phone service in our area, and our tupas do not have wifi, televisions or telephones. A free wifi network is available in the “Finnish Line” lodge. Our wax room is open 24×7 with access to our wifi network and a landline telephone with complimentary domestic long distance service. Lodging guests may also provide our main telephone number 518-863-4974 to friends and family as a contact number for the time of their visit; incoming messages are cheerfully delivered to your tupa from 10am-5pm (after hours in event of emergency.)
Massage therapy, offered by a NYS licensed massage therapist, is available to guests in their tupas. Reservations are recommended as much in advance of your arrival as possible, although appointments are occasionally available on shorter notice. Half hour: $55; full hour $80. Payment may be made by cash or personal check.
Single person discount available during spring and fall seasons and winter midweek nights, excluding holidays. This discount is applied to your final bill at checkout. No other discounts apply.
Lodging Deposit Policies
Please read this policy carefully. Your payment of a deposit serves as acceptance of Lapland Lake’s deposit and cancellation policy as detailed below.
DEPOSITS: To confirm a lodging reservation a 50% deposit is required at the time of booking. The balance is payable at the time of check-out.
CANCELLATIONS: Cancellations made 4 or more weeks before the arrival date, or 6 or more weeks before the arrival date for four bedroom tupas and for group reservations of three or more tupas, are subject to a $50 per tupa cancellation charge and the remainder of your deposit will be refunded. For cancellations with less than the applicable 4 or 6 week notice deposits are forfeited.
We are a small resort and us such cancellations on short notice affect us significantly. We are not able to make exceptions to our cancellation policy for unfavorable weather in any season. While we do our best to provide good skiing conditions in the winter, the weather is beyond our control and we are not able to refund deposits or reschedule stays due to unfavorable weather or snow conditions.
We are not able to make exceptions to our cancellation policy due to personal or family emergencies. We recommend you purchase trip insurance from a commercial provider if you are not comfortable assuming the risk of losing your deposit if a personal or family emergency arises on short notice.
For any reason, should you arrive after the date specified as your arrival date or depart prior to the final date of your reservation, you will be responsible for payment of your entire stay as originally booked.
PAYMENT: Payment may be made by cash, MasterCard, VISA, American Express, Discover, personal or traveler’s check made payable to Lapland Lake. There will be a $30 charge on any returned check.
Retail Store Exchange Policies
All non-sale items may be returned for a full refund within 30 days of purchase. The item must be unused with all tags affixed and must be accompanied by the original sales receipt.
Items purchased on sale may be exchanged or returned for a store credit only. Sorry, no refunds. This must be done within 30 days of purchase. The item must be unused with all tags affixed and must be accompanied by the original sales receipt.
No refunds, exchanges or store credits on the following: Used Ski Equipment, Used Snowshoe Equipment, Facility Use Passes, Season Pass Memberships, Gift Cards or Gift Certificates.
Any items returned without a sales receipt will receive a store credit only at Lapland Lake’s lowest selling price. Items must be unused with all tags affixed.
Refunds will be issued in the manner of the original tender. Items paid by check are unable to be refunded until the check clears the bank.
What information do we collect?
We collect information from you when you register on our site, subscribe to our blog or fill out a form.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience (your information helps us to better respond to your individual needs)
To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To administer a contest, promotion, survey or other site feature
To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
This policy was last modified on 10-15-18
139 Lapland Lake Road
Northville, NY 12134-3962
Call 518.863.4974 (8:00am – 8:00pm)